Privacy Policy

At Exicube App Solutions (OPC) Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you interact with our website, mobile applications, and services. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

1.1 Personal Information:

We may collect the following types of personal information from you when you voluntarily provide it to us:

• Contact information: such as your name, email address, phone number, and mailing address.
• Account information: if you create an account with us, we may collect your username and password.
• Payment information: when you make a purchase or transaction, we may collect payment details, such as credit card information or other payment methods.
• Demographic information: we may collect demographic information, such as your age, gender, and location, to better understand our user base.

1.2 Usage Information:

We automatically collect certain information about your use of our services, including:

• Device information: such as your IP address, device type, operating system, and browser type.
• Log data: we collect log data, including the pages you visit, the time and date of your visit, the time spent on each page, and other statistics.
• Cookies and similar technologies: we use cookies and similar technologies to enhance your experience, analyse usage patterns, and personalise content and advertisements.

2. Use of Information:

We use the information we collect for the following purposes:

• To provide and improve our services: we use your information to deliver our services, process your transactions, and enhance the user experience.
• To personalise your experience: we may use your information to customise our services, recommend content, and provide tailored advertisements.
• To communicate with you: we may use your contact information to send you updates, newsletters, promotional materials, and respond to your inquiries.
• To conduct research and analysis: we may use the information to analyse usage patterns, evaluate the effectiveness of our marketing campaigns, and improve our services.
• To protect our rights and interests: we may use the information to detect and prevent fraud, enforce our terms of service, and protect our legal rights.

3. Disclosure of Information:

We may disclose your information in the following circumstances:

• Service Providers: we may share your information with trusted third-party service providers who assist us in delivering our services, such as hosting providers, payment processors, and analytics providers. These providers are bound by strict confidentiality agreements and are only authorised to use your information to perform services on our behalf.
• Legal Requirements: we may disclose your information if required by law or in response to a valid legal request, such as a court order, subpoena, or government inquiry.
• Business Transfers: in the event of a merger, acquisition, or sale of our company assets, your information may be transferred to the acquiring entity or third party involved. We will notify you via email or prominent notice on our website of any such change in ownership or control.
• Consent: we may disclose your information to third parties with your consent or at your direction.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We implement a variety of security measures, including technical, administrative, and physical safeguards, to maintain the confidentiality and integrity of your information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your information when it is no longer needed.

6. Your Rights and Choices:

You have certain rights and choices regarding the personal information we collect about you. These may include:

• Access and Update: you have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
• Opt-out: you have the option to opt-out of receiving promotional communications from us. You can unsubscribe by following the instructions provided in the communication or contacting us.
• Cookies: you can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our services.
• Do Not Track: we do not respond to Do Not Track signals or similar mechanisms.

7. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of our services after any such changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: contact@exicube.com

We appreciate your trust in us and assure you that we will handle your personal information with the utmost care and responsibility.

Last Updated: 22nd December 2024