Refund & Cancellation Policy

Introduction

Thank you for choosing Exicube App Solutions (OPC) Private Limited for your subscription-based app services. We strive to provide high-quality services. Please read this Refund and Cancellation Policy carefully to understand our guidelines.

Responsibilities

Service Delivery & Installation

When you subscribe to Exicube App Solutions (OPC) Private Limited services, our standard target for setup, installation, and white-labelling services is 15 working days (excluding weekends and public holidays). This timeline assumes timely delivery of all prerequisites by the client and excludes third-party app store review times.

Client Responsibilities

To ensure a smooth setup, you must provide all required access and information, including but not limited to app store credentials, payment gateway keys, and other necessary resources.

Refund Policy

Statutory Rights

Nothing in this Refund Policy affects your statutory cancellation or cooling-off rights under applicable consumer protection laws, including the EU Consumer Rights Directive (14-day cooling-off period for digital services) or the Australian Consumer Law. If your statutory rights provide a more favourable refund or cancellation entitlement, those rights prevail over the terms below.

Subscription Fees

Monthly subscription fees for managed services are billed in advance and are non-refundable. Failure to pay may result in suspension or termination of the service.

Annual Commitment Plans

Annual commitment plans are billed upfront for the full 12-month term. Annual plans are non-refundable upon early cancellation, except where statutory cooling-off rights apply (see Statutory Rights above). If you cancel an annual plan before the term expires, managed services continue until the end of the pre-paid term, after which all services cease. No partial refunds or pro-rata credits are provided for unused months.

Setup Fee (Milestone Billing)

• The setup fee is billed in three milestone payments — on signing, at branded preview (when you see your branded apps on a test build), and at go-live (when your platform is live and the apps are ready to submit to the stores).
• Each milestone payment is non-refundable once the work of its stage has begun. Every stage performs work specifically for you — deployment, white-label branding, app configuration, dedicated server provisioning, app store submission preparation — that cannot be recovered or resold.
• If you cancel the project between milestones, payments already made are retained for the stages performed, and future milestones are never invoiced. A milestone that has already been invoiced against a delivered stage (for example, the branded preview has been presented) remains payable.
• This does not limit your rights under Failed Service Delivery below, or any non-excludable statutory rights (see Statutory Rights above).

Failed Service Delivery

• If Exicube App Solutions (OPC) Private Limited fails to complete the setup and installation within 15 working days of receiving all prerequisites, due to its own limitations, you may request a full refund of all setup milestone payments made. The request must be made within 15 days of the missed delivery deadline.
• The 15-working-day delivery clock starts only when all prerequisites (branding assets, app store account access, payment gateway keys, domain access) have been received. It is not a Failed Service Delivery if prerequisites are not provided within 7 days of the first milestone payment; if prerequisites remain outstanding for 30 days, Exicube App Solutions (OPC) Private Limited may close the project, and payments made for stages already begun are retained.
• App Store Delays: Delays caused by third-party app store review processes (e.g., Apple or Google) or rejections based on their internal guidelines are entirely out of our control and do not constitute a Failed Service Delivery. Refunds will not be granted for third-party review delays.

Additional Customizations

Payments made for any custom development, integrations, or alterations are non-refundable. Customization requests will be assessed separately and do not fall under this refund policy.

Cancellation Policy

Client-Initiated Cancellation

• You may cancel your subscription at any time by sending a written notice to [email protected]. Cancellation takes effect at the end of the current billing cycle.
• Any outstanding fees still apply upon cancellation, including a setup milestone already invoiced against a delivered stage.

Exicube App Solutions (OPC) Private Limited Initiated Cancellation

• Exicube App Solutions (OPC) Private Limited may terminate the service due to non-payment, violation of policies, security concerns, unauthorised access, or breach of terms.
• In such cases, no refunds will be issued.

Terms & Updates

Subscription Validity

Continued access to any separate support plans or other subscription based services will require an active and valid subscription. All services, including but not limited to support and maintenance, will be discontinued upon expiry or non-payment.

Policy Updates

Exicube App Solutions (OPC) Private Limited reserves the right to update this policy at any time. We will notify you of material changes via email at least 30 days before they take effect. The latest version will always be available on our website. Continued use of the services constitutes acceptance of the updated terms.

Legal Jurisdiction

This policy and any disputes arising from it are governed by Indian law and subject to the dispute resolution mechanism described in our Terms and Conditions.

Contact Information

For any refund-related queries, contact us at [email protected]. Our customer support team is available Monday to Friday, 9 AM to 6 PM IST, excluding national holidays.

Exicube App Solutions (OPC) Private Limited
3, Sreenagar, Madhyamgram
Kolkata, West Bengal – 700129
India